Kisalia offers for
each product sold to a "consumer" (i.e. without a VAT number)
a warranty of 24 months from the date of delivery of the goods. The warranty of
is valid only for conformity defects.
This type of warranty is called legal warranty and is provided for the sale of consumer
of consumer goods according to the Community Directive 1999/44/EC, which
protects the customer in the event that the purchased products have
defects of conformity with the sales contract.
warranty covers, for example, products that malfunction, cannot be used in the
be used in the manner stated by the seller or for purposes for which
for purposes for which products of the same type are used, which do not
the characteristics promised by the seller or that do not respond to the
respond to the use for which they were purchased.
warranty assistance for products sold by Kisalia, you can
contact us by opening a ticket and we will move to solve your problem as soon as possible.
problem as soon as possible.
How long is the legal warranty?
duration of the legal warranty covers conformity defects that occur within
within 24 months from the date of delivery of the product you purchased, even if
purchased, even if at that date the defect was not immediately
immediately detectable. To make it valid you must notify the seller of the presence of the defect
of the defect within 2 months from its discovery.
Unless there is proof to the contrary, it shall be presumed that defects of conformity which become apparent
within the first 6 months from the date of delivery of the goods existed already at that
that date, unless this assumption is incompatible with the nature of the goods or with the nature of the
nature of the goods or with the nature of the lack of conformity.
Always keep your purchase receipt and invoice, which you can also find in the customer area.
The legal warranty applies only to the final consumer, i.e. those who buy products for non-professional purposes.
Who can I make the legal warranty on?
If you are a consumer, you can assert the legal warranty against the seller, even if the seller is not the manufacturer.
the seller, even if the seller is not the manufacturer. If
you buy from Kisalia, Kisalia is liable. If you
purchase from sellers selected by Kisalia, Kisalia has no responsibility
responsibility and the legal warranty is therefore borne by the seller.
What can I do if I find a conformity defect?
the product purchased from Kisalia has been delivered to you damaged,
defective or is not what you ordered, we invite you to contact us
by opening a ticket.
Our staff will help you solve the problem
Our staff will help you solve the problem you are experiencing or advise you to open an RMA request,
through which you can obtain a replacement or refund.
In the event of a replacement, we will deliver the replacement product
within a reasonable period of time and you must return the non-conforming product within 30 days from the
within 30 days from the date of approval of the RMA / replacement request.
RMA / replacement request. You will find further
further instructions on how to make returns.
What other type of warranty is there?
the legal warranty offered by Kisalia, the manufacturers of some
product categories (such as Electronic / Computer products)
often have a "commercial" warranty offered directly by the
manufacturers themselves, according to application conditions and duration established by them.
established by them.
In relation to some products there may be
different forms of insurance/guarantee may be available for some products.
you must contact the manufacturer directly.
does not determine in any way the conditions of these warranties offered
offered by the manufacturer or third parties and is therefore not responsible in any way for
the fulfillment of the obligations contained in the terms and conditions
of the conventional warranty of third parties.
The products sold
sold by Kisalia to a "professional" buyer are not covered by the
legal warranty of conformity, but only by the manufacturer's commercial warranty, if any.
manufacturer's commercial warranty, if any.
To exercise your rights of
warranty and assistance it is strongly recommended (often necessary) to
to keep a copy of the purchase receipt of the products.