How returns and refunds work
will refund the full cost of products that are returned by the customer
returned by the customer unworn, unused and undamaged, if accompanied by
by invoice, upon approval and according to our warranty policies and
warranty policies and right of withdrawal.
To make a return, simply connect to the Kisalia.com website and go to the section RMA in the "My Account".
Simply fill out the form and enter the order number, the specific product and the
number, the specific product and the reason for the request.
our staff will approve the request, then you must print the pdf and send it to the
print the pdf and send it to the specified address. The costs of
shipping costs are charged to the customer.
Kisalia will not be
responsible for the reimbursement or compensation of returned products that have been
have been lost, stolen or damaged during the trip.
Refunds will be made using the same payment method as the purchase.
reserves the right to refuse the return of products that are not
that do not conform to what was originally sent. The products must not have been
been worn, washed, altered and must not show any sign of use.
of use. Each product must be returned with the original labels, packaging and accessories
original packaging and accessories received with the product.
product. They must also be returned in their original packaging,
complete in all its parts (including packaging and documentation, if any).
present). To limit damage to the packaging, we recommend that you
insert the products in an additional packaging, on which to note
the shipping address provided to you.
All returned products
will be checked by our staff. Following approval,
within and no later than 15 days from the return of the product, Kisalia
will communicate by replying to the RMA request and will arrange for the
credit or replacement.
Reasons for Return:
In the event that errors occur in shipments by Kisalia.
Defective or malfunctioning product
For electronic and computer components, our 2-year warranty is only valid
valid only if no warranty service is provided by the manufacturer of the item.
manufacturer's warranty service. If this is the case, please contact the
If this is the case, please contact the respective service department.
Size Change In case the
In case the size of the clothing chosen should not be
satisfactory, you can, taking advantage of the same conditions of withdrawal and
Guarantee, request an exchange for the same item of a different size
(to be specified). Verified the availability of this combination
size/article, the article will be shipped after receiving the
of the return. If the item is not available, you will be contacted by one of our staff and you can decide whether to wait for the return.
our representative and you can decide whether to wait for the availability or
obtain a refund.
NOTE: The size change is valid only for clothing items.