How returns and refunds work

Kisalia will refund the full cost of products that are returned by the customer returned by the customer unworn, unused and undamaged, if accompanied by by invoice, upon approval and according to our warranty policies and warranty policies and right of withdrawal.

To make a return, simply connect to the Kisalia.com website and go to the section RMA in the "My Account". Simply fill out the form and enter the order number, the specific product and the number, the specific product and the reason for the request.

The our staff will approve the request, then you must print the pdf and send it to the print the pdf and send it to the specified address. The costs of shipping costs are charged to the customer.

Kisalia will not be responsible for the reimbursement or compensation of returned products that have been have been lost, stolen or damaged during the trip.

Refunds will be made using the same payment method as the purchase.

Kisalia reserves the right to refuse the return of products that are not that do not conform to what was originally sent. The products must not have been been worn, washed, altered and must not show any sign of use. of use. Each product must be returned with the original labels, packaging and accessories original packaging and accessories received with the product. product. They must also be returned in their original packaging, complete in all its parts (including packaging and documentation, if any). present). To limit damage to the packaging, we recommend that you insert the products in an additional packaging, on which to note the shipping address provided to you.

All returned products will be checked by our staff. Following approval, within and no later than 15 days from the return of the product, Kisalia will communicate by replying to the RMA request and will arrange for the credit or replacement.

Reasons for Return:

Shipping Errors

In the event that errors occur in shipments by Kisalia.

Defective or malfunctioning product
For For electronic and computer components, our 2-year warranty is only valid valid only if no warranty service is provided by the manufacturer of the item. manufacturer's warranty service. If this is the case, please contact the If this is the case, please contact the respective service department.

Size Change In case the In case the size of the clothing chosen should not be satisfactory, you can, taking advantage of the same conditions of withdrawal and Guarantee, request an exchange for the same item of a different size (to be specified). Verified the availability of this combination size/article, the article will be shipped after receiving the of the return. If the item is not available, you will be contacted by one of our staff and you can decide whether to wait for the return. our representative and you can decide whether to wait for the availability or obtain a refund.
NOTE: The size change is valid only for clothing items.