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Withdrawal

Right of withdrawal

At Pursuant to art. 64 et seq. of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a natural person who buys goods for purposes not related to his professional purposes not related to his professional activity, or does not make the purchase the purchase by indicating in the order form a reference to VAT), has the right to withdraw from the purchase contract for any reason, without penalty and without prejudice to what is indicated in the following points below.
To exercise this right, the Customer must send a registered letter with acknowledgement of receipt within 10 working days of receipt of the goods to: "Kisalia srls, via Grazia Deledda 3, 62010 Montecassiano (MC) Italy".
containing:
Declaration written and signed declaration of the intention to exercise the right of withdrawal indicating the article code(s) for which the withdrawal is requested;
- Copy of the original invoice (indicate the order number, invoice number and customer number);
- Bank details on which to obtain the transfer (Cod. ABI - CAB - Current Account of the invoice holder);
The right of withdrawal is subject to the following mandatory conditions:
- The right applies to the purchased product in its entirety. It is not You can not exercise the withdrawal only on part of the product purchased (eg accessories, software attachments, etc. ...);
- The company Kisalia srl, for the purposes of the applicability of the right of withdrawal in the contract distance contract as provided for by Legislative Decree no. 206/2005, informs the customer that the purchased goods will be considered substantially intact, pursuant to art.67 c.2 D.Lgsl. 206/2005, only in case of failure to infringe or opening by the buyer of its packaging;
- The purchased must be undamaged and returned in its original packaging original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ...); in order to limit damage to the original package, it is recommended, when possible, to possible, to put it in a second box, which will protect the product inside. protect the product inside. The following should be avoided in all cases the affixing of labels or adhesive tapes directly on the original original product packaging;
- The goods subject to exercise of the The goods subject to exercise of the right of withdrawal must bear the same serial number present in the sales invoice. If the goods should have a different number other than that indicated on the invoice, the return will not be accepted and the will be accepted and the product will be made available to the customer for its restitution, simultaneously canceling the request for withdrawal;
- Shipping costs related to the return of the goods are borne by the customer;
- The shipment, until the certificate of receipt in our warehouse, is under the warehouse, is under the complete responsibility of the customer;
- In case of of damage to the goods during transport, "Kisalia srls" will give notify the customer of the incident (within 5 working days from the receipt of the goods in their stores), to allow him to file promptly file a complaint against the carrier of his choice and obtain reimbursement of the value of the property (if insured); in this eventuality, the product will be made available to the customer for the In this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal;
- Kisalia is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments;
- The goods subject to the exercise of the right of withdrawal must be returned to our warehouse within 10 calendar days from the date of authorization to return, after which time the return, after which time the shipment will be rejected and at the same time cancel the request for withdrawal
- In case of forfeiture of the right of withdrawal, "Kisalia s.r.l.s." will return the purchased goods to the sender, charging the same for the shipping costs. shipping costs.

Without prejudice to any repair costs for damage to the original packaging and/or to the internal packaging (cellophane, boxes, etc.), Kisalia will refund to the customer the entire amount of the returned goods, within 30 days from the return of the return of the goods, by transferring the amount charged to the credit card or by Credit Card or by Bank Transfer.

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