During the purchasing process you are provided with some useful information:
Methods of delivery
We will indicate next to each product the availability of the same.
There are different levels of availability:
AvailableThe product can be ordered now and in a short time will arrive at your home.
Limited availability: we have a limited quantity of this product in stock, so please hurry!
the product is temporarily out of stock. You can enter your
so we can notify you as soon as the product is back in stock.
Available from a certain date: these are the products that will soon be available in the catalogue and for which you can already see the preview and description. To make sure you don't miss the chance to buy one, you can already reserve it! As soon as the product is available, we will ship it to you.
look at the pages of our catalog you can see indicated the date of shipment
for a certain product, next to the availability.
Our couriers ship every day from Monday to Friday until around 18.00 depending on the courier, and shipping times vary slightly depending on the products. We generally ship within 48-72 hours of receipt of payment, up to a maximum of 7 business days.
At the end of the purchase process, based on the
selections you have made, you will find the expected date of shipment. The
date of shipment indicates the day on which we entrust your order to the
courier to manage the delivery.
For Sardinia and Sicily, delivery may take 1-2 additional days.
total time to receive the product at your home, therefore, depends on the
order processing time and the time required by the courier to make delivery.
make the delivery.
For most Italian locations
the delivery takes place within 48-72 hours but to have an idea of the
time taken, we invite you to consult the tracking number that we provide you
Please note: in case of change of dates, Kisalia will promptly inform the customer with an e-mail message or a phone call. The customer may alternatively accept the new date, a replacement product or cancel the order and obtain (if he/she has already paid by credit card or bank transfer) the refund of the amount without further charges to Kisalia.
The transport cost is up to EUR 9 for all product types delivered in Italy. For purchases over EUR 159, the transport will be free! You will be informed of the cost at the time of purchase.
How does delivery work?
express courier of our choice. You will receive the tracking code
with the confirmation of shipment. In case of absence of code, you can
possible to request it.