During the purchasing process you are provided with some useful information:

Availability

Shipping time

Transport cost

Methods of delivery

Availability

We will indicate next to each product the availability of the same.

There are different levels of availability:

AvailableThe product can be ordered now and in a short time will arrive at your home.

Limited availability: we have a limited quantity of this product in stock, so please hurry!

Not available: the product is temporarily out of stock. You can enter your so we can notify you as soon as the product is back in stock. available again.

Available from a certain date: these are the products that will soon be available in the catalogue and for which you can already see the preview and description. To make sure you don't miss the chance to buy one, you can already reserve it! As soon as the product is available, we will ship it to you.

Shipping time

When you look at our catalogue pages, you can see the expected shipping date for a for a certain product, next to the availability.

Our couriers ship every day from Monday to Friday until around 18.00 depending on the courier, and shipping times vary slightly depending on the products. We generally ship within 48-72 hours of receipt of payment, up to a maximum of 7 business days.

At the end of the purchase process, according to the selections you have made, you will find the expected delivery date. The date indicates the day on which we entrust your order to the courier for delivery. courier to handle the delivery.

For Sardinia and Sicily, delivery may take 1-2 additional days.

The total time to receive the product at your home, therefore, depends on the order processing time and the time it takes the courier to make the delivery. make the delivery.

For most locations in within 48-72 hours, but to get an idea of the time taken, please consult times, please consult the tracking number we provide you with. provided.

Please note: in case of change of dates, Kisalia will promptly inform the customer with an e-mail message or a phone call. The customer may alternatively accept the new date, a replacement product or cancel the order and obtain (if he/she has already paid by credit card or bank transfer) the refund of the amount without further charges to Kisalia.

Shipping costs

The transport cost is up to EUR 14.9 for all product types delivered within Italy. For orders over EUR 250, transport will be free of charge! You will be informed of the cost at the time of purchase.

How does delivery work?

With express courier of our choice. You will receive the tracking code with the shipment confirmation. If you do not have a tracking number, you can request it.